Frequently Asked Questions (FAQ) Do you have a question? We have the answers.
General information To apply for a rental contract with Campus Living MetStudios, you must send us a request for one of the apartment types here . Press 'Submit application' and provide your desired apartment type, study location, a brief presentation of yourself and we will contact relevant applicants. Contract is signed and you can look forward to moving into Campus Living MetStudios. We primarily offer the display of our student residences on the website. Please contact us if you would like to book a viewing. Fasting days will be set up in the summer for this.
You can apply all year round. If we do not have an available apartment for you, you may be placed on a waiting list.
Can I choose exact housing and live with friends?
In the application form, you can select the desired type of housing. Campus Living MetStudios has 5 different housing types in the property which was completed in 2020. All apartments have a private bathroom and a kitchen. With us, you search by type of housing rather than one specific dwelling. You will know exactly which dwelling you will live in when you are assigned a lease. Please note that assigned housing, can be changed by the landlord before taking over where you will be notified in advance. The housing types may vary slightly in size, floor plan and are located from 2 to 5 floors of the property.
Who can stay at Campus Living MetStudios?
You are between 18 and 35 years old and a student either at a school, vocational school, college or university that is approved by the Lånakasse. Part-time student minimum 15 credits per semester. If you are under the age of 18, your parents may be responsible in the rental agreement.
What is the rental period?
Normally, we enter into rental contracts for one year at a time. The rental start and move-in date is then 01. August during which the tenancy will run until 31 July of the following year. Note that a new contract is not guaranteed, and must be applied for. The tenancy may not be terminated by the tenant during the tenancy, but subletting is permitted subject to approval from Campus Living MetStudios.
Where can I find the prices and what does it cost?
Price and information on apartment types can be found here . The apartments are located from the 2nd to the 5th floor and all have their own bathroom and kitchen. You can apply for preferences and we will take it into account, if there is capacity. We have 5 different housing types that vary according to size (BOA m2) and number of bedrooms — You are sure to find one that suits you perfectly!
What does rent and community costs include?
The regular rent includes internet, sewer fees, hot water, janitorial services and weekly cleaning of common access and living areas
What is the deposit on and how is it paid?
The tenant can choose between a deposit or a rental guarantee from Tryg insurance. The landlord creates this in connection with the contract signing via www.hybel.no
We are committed to ensuring that you have the best study day, which is why we have built several rooms that everyone who lives with us can access. Meet your neighbors over a game of table tennis in the game room or watch a movie in the cinema room. There are also several study rooms and lounges, as well as a laundry, lobby and bicycle parking in the building. We want to create a good living environment where residents can thrive, make friends, and have a good and safe home during their studies.
All of our rooms feature modern finishes and décor, and include:
What's a Rich Text Element? Tiled bathroom with toilet, shower, sink, mirror and cupboard Kitchen with sink, fridge/freezer, dishwasher, hob, oven and fan Bed with storage and main mattress (size and number vary for different apartment types) Writing desk with chair Cabinets for storage for clothes, utensils, etc. Shelf above desk with light
Can I rent parkgin space?
There is the possibility of renting a car parking space. Contact Onepark for details on price and terms. More information about the parking facility can be found here. Street parking in accordance with local regulations.
Where to find bike parking
We offer indoor bike parking on the first floor of the property which is only available to tenants. Use the entrance (exit) from (to) Sofiesgate where you will find the bicycle parking. Please note that you need a key to access both the entrance (exit) from (to) Sofiesgate and the bicycle parking itself.
Animal husbandry is not allowed. The exception is if there are good reasons for keeping animals and that it does not disadvantage the landlord or other residents of the property.
Cleaning of common areas and the collectives
Cleaning company washes common areas weekly, but all residents have to clean after themselves.
Campus Living MetStudios sets fire safety high. The property has been totally renovated and was completed in 2020 and has a solid fire warning system as well as sprinklers.
All tenants at Campus Living MetStudios can report damages and defects. As a tenant or applicant, you can also report errors and omissions via your dorm profile.
During the rental period BE SURE TO FAMILIARIZE YOURSELF WITH THE HOUSING - TAKE GOOD CARE OF THE HOUSING YOU RENT:
Locate and familiarize yourself with the fire alarm system and evacuation procedures.
Locate and familiarize yourself with all stopcocks in your residence. You may want to shut off the water if you are traveling away for extended periods of time.
Locate and familiarize yourself with the stove guard. If your stove has started to beep and/or stopped working, it seems that your stove guard is talking about somer the cause. Stove guard mounted above cookers must at times be restarted or adjusted and reprogrammed so that it does not misinterpret normal use with the risk of fire. Best you can do is find what brand it is on the stove guard, also Google the user manual online. Adjustment and reprogramming is very simple.
Locate and familiarize yourself with home appliances. If you have problems with your appliances such as dishwasher/stove/oven/hob, the best thing you can do is to find out what make, model and serial number of the appliance is, also Google the user manual online so that you can troubleshoot the product based on the user manual.
Locate and familiarize yourself with leak stops. Several of our apartments are equipped with Høiax AquaSafe leak stops. This detects leakage from the sensor tape and activates the magnet valve that shuts off the water. It will also cut off the power supply to the power connector on the leak stopper. Best thing to do in case of error on this one is to Google the user manual online.
Dry sensor tape with dry cloth. Then press the Reset button to stop the alarm.
Locate the fuse box and review the course listing that tells you which fuses cover which areas. If it gets dark, there is usually a fuse that has gone and you can easily reactivate or replace it yourself. Electricity is normally not included in the rent and the individual tenant must take out his own electricity subscription. In the event of a power outage, contact your electricity provider.
All tenants are obliged to comply with given house order rules -see your signed lease agreement with us.Landlord may change these house rules if necessary. Any change to the house rules will take effect immediately and will be notified to tenants via email, sms and/or website.
Locate and familiarize yourself with the property's garbage facility. The tenant is responsible for the proper disposal of waste. Littering on the property or around garbage facilities is not permitted and removal may be charged to the tenant.
It is important to carry out regular cleaning of the dwelling, especially the kitchen and bathroom. See more about this in the section on “How to clean and clean the whole house thoroughly?”
This is allowed only by written agreement with the landlord. This means that it is not allowed to drill holes and install screws, shelves, flat screens, etc. without consent. If you have received consent to hang up, this should remain in the apartment when you move out.
Water should be wiped away immediately so that damage/moisture penetration does not occur.
Exhaust in the bathroom/shower, as well as drains from sinks in the kitchen and bathroom must be cleaned if necessary, use a good drain opener if necessary. In the drain, a lot of hair/grease/dirt accumulates, and this must be physically removed by opening the cover.
Faucets, shower heads and water
Visible piping during washing in bathrooms and kitchens should be tightened by hand, at least once a year. Some taps that drip you can try to tighten up yourself, the same applies to the shower head in the bathroom.
Cabinet Doors/Doors/Locks/Handles
As a rule, hinges and handles can be easily screwed into place and should be checked regularly.
It is very important to air regularly to maintain a good indoor climate and to avoid breeding grounds for dampness, fungus and eventually rot. In winter, it may be necessary to shock air.If you dry clothes inside or shower, it must be ventilated extra well. Use kitchen and bathroom fan frequently. If condensation is detected on the windows, it must be wiped with a dry cloth to prevent moisture penetration into the wood and sills.
Campus Living opening hours
Our staff is at work to help you Monday through Friday, 8:30am — 3:30pm.
What do I have to do when I move in?
Takeover of the apartment can take place no earlier than 12:00 on the date your rental contract with us starts. Takeover is accomplished by sending you one unique digital key/ “Mobile access” through the Livvi app. More information on “Mobile access” and the Livviappen, press here. The apartment should be pre-checked by the landlord, but it is important that you as a tenant also check the apartment for any defects, defects or discrepancies and notify the landlord by filling in the move-in protocol you will receive before taking over. Here you can also take pictures and document condition. We hope you will enjoy your new home with us!
How does “Mobile access” work through the Livviappen?
Everyone staying with us must use “Mobile access” through the Livvi app, to enter and exit the building. Each unique digital key is issued by the landlord. With the Livvi app you can access your apartment, common areas and common doors. The app is designed to be easy to set up and use. Once this is set up, Livvi will let you use your mobile device as a key on the property. Livvi's quick start guide to help you through the installation process can be read here
I'm having problems with “Mobile access” through the Livvi app?
See “Livvi”'s quick start guide here.
Is there a resident tutor at Campus Living MetStudios?
Your well-being is important to us, which is why we have put together a guide for you who live with us, this we call the MetStudios Guide and contains information and guidance to make your everyday life easier. The current MetStudios Guide is hung in all our apartments, but can also be read here.
Is there a guide for equipment in the apartments?
User Guide: Panel Oven, Readable here . here. here. here.
Where can I find House Rules?
The current main house order rules can be read
When is the rent billed and how can I pay?
The rent is paid in advance, no later than the 1st of each month. Rental invoice will be mailed to you approximately 14 days before due each month with due date on the 1st of the following month. For example, the rent for September will be sent to you approximately 14 days before, with a due date of 01.09.
Can I use the deposit as payment for rent?
It is not possible to deduct rent from the deposit during the rental period.
Room number
How do I access the internet?
The rent includes free wireless internet access in the property.
What should I do if I have problems with internet access?
When a resident complains to us we must take this further with our provider. Unfortunately, it is not always the internet that is the fault... You as a resident must therefore answer the questions below, which we can forward to our provider — otherwise we have almost nothing to deal with.
Where can I find my mailbox?
The mailbox is foiled and marked with the apartment number, which you will be assigned upon takeover of housing. The mailboxes are located in the entrance hall. The mailbox should be marked by the tenant with a mailbox sign small, white. We recommend, https://skiltbutikken.posten.no/postkasseskilt/pk-lite-hvit-7001Din mailbox key can be found in the apartment, on the inside of the kitchen cabinet above the kitchen hood, on a peg.
Where can I find bike parking?
We offer indoor bike parking on the first floor of the property which is only available to tenants. Use the entrance (exit) from (to) Sofiesgate where you will find the bicycle parking. Please note that you need a key to access both the entrance (exit) from (to) Sofiesgate and the self-bicycle parking.
Where can I find the laundry?
Our shared laundry provided by Miele and their AppWash are located on both the 3rd and 4th floors. You will find two washing machines and two dryers in each laundry. We have an agreement with and use the digital laundry platform AppWash.
How do the machines work in the laundry?
See instructions from Miele here:Länk 1 Länk 2
How to wash clothes with AppWash?
All you need is an app to do laundry with us. You don't even need to bring detergent with you or think about how much soap to have.It fixes the machine all by itself. It's that simple! In case of errors or questions, please contact support@appwash.com. Prices are set and changed by our supplier Miele and their AppWash. Our estimates indicate that the use of a washing machine costs about NOK 25, - per wash, and the use of a dryer costs about NOK 15, - per dry. (Laundry detergent is included in the price.) For more information about AppWash,https://wiser.airwallet.net/en/
Where can I find garbage rooms?
The garbage room where residents can dispose of waste can be found on the ground floor of the property which is accessible only to our residents. Use the entrance (exit) from (to) Sofiesgate where you will find the garbage room. Please note that a key is required to access both the entrance from/to Sofiesgate and the garbage room itself.
Garbage, cardboard and paper:
The tenant is responsible for the proper disposal of waste. It is therefore not allowed to leave garbage, cardboard, furniture etc. in corridors, stairwells, or on the ground around garbage facilities. This is considered a breach of the lease and the cost of removal is charged to the tenant.Read more
Where can I find fire instructions?
All tenants should familiarize themselves with the current fire instructions, which can be found in the House Rules
Where can I find information about the port phone?
Renters can use Defigo for the gate phone. See more here.
Are there any rules for using the common areas?
All use of the common living areas and the communal laundry must be in accordance with the applicable house rules and the rules of use for the various common living areas set up in/outside the rooms. The current main house order rules can be read
How do I get in touch with the janitor?
Create “New maintenance case” from the rental platform hybel.no. The caretaker will then receive the task directly. Feel free to take pictures and post a good description of the problem. Our janitors work every day of the week between 08:00-15:00. You can get help as soon as we can.Please note that a caretaker can enter the property if you are not at home to fix the problem. They do not have the opportunity to arrange a time directly with our tenants. In case of emergency situations such as water leaks or the like, contact the watchman service immediately! Please note that failure to notify in such circumstances is considered a breach of the rental contract and may result in you being liable for any damage to the property. If you have an acute problem, our watchmen can help you.
I need to contact the Watchkeeper Service
If you see or experience noise, house noise, unwanted stay of people in common areas or need to be locked in your home.
I want to stay in Campus Living MetStudios after the expired term
Existing tenants who wish to continue to live in CampusLiving MetStudios for a new lease will need to apply for a new contract as will others.
Can I sublet the property?
You must apply to sublet the accommodation and it must be approved by Campus Living.
Convenient maintenance
What should I, as a tenant, maintain?
Unless otherwise agreed, the tenant is obliged to maintain door locks, faucets, water closets, electrical connectors and switches, hot water containers and fixtures and equipment in the domestic space that are not part of the immovable property. The tenant is also obliged to carry out the necessary functional inspection, cleaning, battery replacement, testing and the like of smoke alarms, fire extinguishing equipment, etc.
What are my duties as a tenant?
You are responsible for following the terms of the rental agreement, paying rent, treating the accommodation with due care and maintaining the apartment in which you live. The apartment shall be used for residential use only and must not be used in such a way as to cause embarrassment or inconvenience to other residents or neighbours.
How to clean the drain in the shower:
To prevent clogged drains, water damage and bad odors in the bathroom, one should clean the drain twice a year. As a tenant, you can do this all by yourself. Cleaning the drain involves more than just pouring drain cleaner down the floor grate and hoping for the best. To clean the drain, you must first take up the floor grate, so that you can access the dirt that you are going to remove. Clean the drain in six simple steps - Watch video produced by Boligbyggbygd Oslo KF - How to clean the drain in the bathroom: Links
To prevent waterlogging, water damage and bad odors, you shouldclean the siphon twice a year. As a tenant, you can do this all by yourself. Cleaning the siphon involves more than just pouring drain cleaner into the siphon and hoping for the best. To clean the siphon, you need to disassemble the pipes under the sink. A tip when cleaning the siphon is to take a picture before you start disassembling the pipes, so that it will be easier to reassemble.Links
How to do when the mishap is out and the doe is tight?
If the accident occurs first, there is a lot you can do yourself, so that you do not have to worry about the cost of a plumber. Such an emergency costs fast NOK 4 000 and is covered by the tenant himself, if you are lucky. Below we give you 5 tips to fix a clogged toilet.
How to clean the filter in the kitchen fan:
If you use the kitchen fan regularly, it should be cleaned frequently. The filter in the exhaust fan should be cleaned at least every quarter, preferably once a month. Watch video produced by Boligbygd Oslo KF - How to clean the filter in the kitchen fan (https://www.youtube.com/watch?v=sCm0QcWgwO0) Regular cleaning of the filters in the kitchen fan and always being present when using the hob prevents fire.
How to change the charcoal filter in the kitchen fan
In this video you will see how to replace the coal filter in the kitchen fan. This should be done every 6-24 months, depending on how much food you cook. Watch video produced byResidential Building Oslo KF - How to change the charcoal filter in the kitchen fan https://www.youtube.com/watch?v=QXCeuVIPIEI
How to replace the battery in the stove guard sensor
Some types of stove guards have a sensor that runs on battery. In this video, Boligbygd Oslo KF shows how to change the battery in the sensor.https://www.youtube.com/watch?v=Td_oOkuCoVQ
How to change the battery in the smoke detector and check the fire extinguisher
Fire safety in the home is important. In this video, Boligbygg⸺- Oslo KF shows you how to replace the battery in the smoke detector, and how to control and maintain the fire extinguisher.https://www.youtube.com/watch?v=KvLWXuFvGc8
How to create a good indoor climate in your home
A good indoor climate is important for both you and your home. Boligbygd Oslo KF gives you good advice on what you can do to create a good indoor climate. Watch video produced by BoligbyggOslo KF - How to create a good indoor climate in your home
How to maintain doors and windows
Hinges, locking mechanisms and handles on doors and windows need regular lubrication or tightening. Residential Buildings Oslo KF shows you how to do it! Watch video produced by Boligbyggbygd Oslo KF - here.
I have a problem with the dishwasher
In case of problems with the dishwasher, you must:
I have a problem with the stove/oven/hob
In case of problems with the stove/oven/hob, you must:here )here stovetop watch.no/support/privat/ #faqelle or call: 90824101
I have a problem with AquaSafe Leakage Stopper (s)
Several of our apartments are equipped with Høiax Aqua Safe leak stops. This detects leakage from the sensor tape and activates the solenoid valve that shuts off the water.
What to do in case of water leakage?
1) Try to stop the water leakage to the best of your ability. This can be done by finding the stopcock in the apartment which is typically in the bathroom or under the kitchen sink.
How to maintain the exhaust fan?
If you feel that the fan is not taking up enough matos when cooking, presumably the exhaust fan and filter are full of grease. Often there are 2different filters in exhaust fans. A steel grease filter and a charcoal filter that sits inside the kitchen fan. The grease filter can be washed by hand or in a dishwasher. By hand, use warm water with Zalo, preferably adding a little salmiac. It is important to rinse the fan clean and dry the parts. The charcoal filter must be removed and replaced with a new one, this is recommended to be done approximately every 3 months. Externally, the fan can be wet cleaned with a microfiber cloth moistened with water. Then wipe the outside of the fan with paper towels or a completely dry cloth.
What to do if I detect pests or insects in the apartment?
Pests and insects can be harmless, some are bothersome and others are direct pests. www.anticimex.com is a website with information on what you can do, and how to identify pests. If you suspect that there are pests in your apartment, immediately contact the landlord.
Expatriation
When will the deposit be repaid?
The deposit will be refunded to you at the end of the tenancy, provided that all your invoices have been paid and the accommodation has been returned without damage or defects.
What do I need to do before moving out?
Approximately one month before the end of the contract, the landlord will conduct a preliminary inspection of the accommodation. Deficiencies/damages must be reported to the landlord on an ongoing basis. We encourage you to ensure that all defects/damages and abrasions are recorded during the prior inspection.
What is expected of you upon return of the home?
Moving and washing out is time consuming. How extensive it will be depends on how well it is cleaned on a daily basis. There are requirements for a complete and thorough removal of the dwelling before returning. All stains and dirt should be removed, and you need to wash places that you would not normally wash during regular cleaning. Bathrooms and kitchens especially need to be washed carefully. Remember to wash inside cabinets, clean gutters and clean filters in ventilator.
I want to return the apartment and keys outside the office opening hours, what do I do?
Please contact the landlord for any agreement on this, if necessary. Any keys are put in envelope marked with address, apartmentand name. Please note that this is at your own risk. Remember to empty your mailbox before delivering your keys and report any change of address to oslo@campus-living.no
